FAQ
Purchasing FAQ
What are your currency conversion rate for my country?
1. As conversion rates fluctuate, we will advice you to check with your local banks/ money changers
2. Refer to our customer service for current exchange rates
How can I purchase BP Items?
1. You can just add items to your cart and proceed to checkout
2. You can contact us via WhatsApp at +6016 3302760
3. You can visit our outlets located at here
Payment method / online payments?
1. We accept all major credit and debit cards
2. We accept online transfer ( WhatsApp : +6016 3302760)
Shipping FAQ
How long will your delivery take ?
1. West Malaysia 2-3 days
2. East Malaysia 5-7 days
3. International 5 -10 working days ( base on location)
What are your shipping rates?
Malaysia – RM 10
What shipping options are available?
1. Pos Laju/ JNT/ Ninja Van/ ABX/ DHL/ FEDEX
2. We provide free shipping for purchases RM200 and above ( within Malaysia only)
3. COD is available for purchases RM 1000 and above ( within Klang Valley only)
Product FAQ
Will your base metal get tarnished over time ?
We have various base metals used. For our brass metal we use Rhodium plating so that gives it a long
shine. To prevent from being tarnish, just keep your products clean and do not expose it to any direct
chemicals, exp: perfumes, lotions, shampoo etc
What are your packaging options?
We have a few options that is base on the product you purchase. You can contact us via watsapp @ +6016 3302760 for packaging options.
Do I have to pay if I need addition boxes/pouch etc?
Yes, for additional boxes there will be a minimal charge. Please refer to our shop page for price details.
Do you provide gift cards or wrapping service.Whats the charges?
Purchase of RM200 *PER ITEM* free wrapping services + gift card (upon request)
Purchases below RM200 a minimal amount of RM10 will be charged for wrapping + gift card (upon request)
Others FAQ
Return & Exchange FAQ
Read Before Buy
- For merchandise defect caused by manufacturing, we accept return/ refund/ exchange within 14 days after delivery.
- If you received defective merchandise, please email directly at corporate@borneopearls.com within twenty four (24) hours. Please include the order number, email address, and problem in all correspondence and a picture of damaged or faulty merchandise as proof.
- Upon receiving the returned product, we will fully examine it and notify you via e-mail within 7 days, however it may take up to 14 days to complete during peak times. If you are entitled to a return or refund, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
- The returned merchandise must be in it’s original packaging, must not have been worn, used or altered in any possible way. If the returned merchandise is used, you will be responsible for the cost to have them shipped back to you.
- Customers are responsible for the return shipping costs, except if the defect is caused during manufacture.
- Borneo Pearls will not be responsible for refunding an untraceable or lost packaged item(s)
- Refunds are for the cost of merchandise only. Shipping and handling charges are not refundable.
- Alternatively, customer can return/exchange the defective merchandise to the nearest Borneo Pearls outlet along with the original receipt within 14 days of the official receipt date.
Repair FAQ
What repair services available ?
Items purchased above 7 days will be charged minimal amount for selected repair services – base on management discretion
- Items purchased above 7 days will be charged minimal amount for selected repair services – base on management discretion
Product Pricing
Pricing Policy
- Product pricing may differ from outlet to outlet or platforms (online purchase) due to selective outlet or platform promotions as well as similar products with different grade of pearls.
- Customers are advised to confirm your selection before making a purchase. No refund will be given for individual outlets or platform purchase.